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Returns |
| Our no-hassle return policy is simple: If your product does not fit, function, or you just plain don't like it in any way, you can return it for a refund or exchange within 30 days of your purchase. This applies to current AND closeout items (except where noted in the product listing). Refunds and exchanges will be processed promptly, without delays, restock fees, or hassles, just good customer service. To be eligible for a refund or exchange, your return must meet the following criteria:
Unfortunately, items returned in non-sellable condition will either be ineligible for a refund, or be assessed a restock fee of up to a 25% of the purchase price at our discretion. "Non-sellable condition" includes but is not limited to: dirt, scratches, stains, missing or damaged packaging, items that have been modified, items bought at other stores (no joke), items with missing or detached hangtags, missing parts, odors due to cigarette smoke (happened), cigar smoke (happened), exhaust, or, ahem, "other" substances (yes, that happened once), dog or cat hair (that too), perfume (yep), cologne (yep), deodorant (yep again), etc. In addition, in the interest of courtesy, we ask that you please fold and pack items neatly. Thank you for your consideration. Applying for your RA Returns must be pre-authorized and have a return authorization number (RA#) assigned before shipping. You can either contact us to obtain your RA# or log into your account and create an RA request online. In both cases we will issue your RA# to you via email, along with instructions on how to process your return. Exchanges For exchanges, the exchange value will be the price paid for your item, minus any original shipping fees. Please note this includes orders that were shipped "Free Freight", if you return the item for a refund we calculate and deduct the original freight costs from the merchandise credit. Any replacement item with a value over $100 will again ship to you Free Freight. Refunds For refunds, the amount refunded will be for the price paid for your item, minus any original shipping fees. Please note this includes orders that were shipped "Free Freight", if you return the item for a refund we will calculate and deduct the original freight costs. For International returns, customs fees, import duties, taxes, etc. are non-refundable. Any replacement item with a value over $100 will ship to you Free Freight. "I Need it NOW" Returns (Exchange / Refunds) If you are returning an item, and need a replacement immediately, we can do an exchange / refund. We can issue an RA for the return, and also create a new order and new payment for the replacement item. We will ship the replacement item to you immediately, and then refund against the payment method used when we receive your return. Please note the amount refunded will be for the price paid for your item, minus any original shipping fees. Any replacement item with a value over $100 will again ship to you Free Freight. Return Processing Returns are typically processed within 3 business days of receipt at BOMBER HQ in Bend, Oregon . We issue refunds promptly, and the funds are removed from our account immediately when the refund is processed. However, it typically requires 3 - 10 business days before the funds are actually applied to your account. This delay is caused by the credit card companies (usually the cardholders), and we have no control over this process. We apologize for the inconvenience. Please note we refund only to the credit card or PayPal account used for your purchase. For cash, check, or money order payments, a store credit will be issued. Sorry, we do not give cash refunds. Shipping your return For all returns, the buyer is responsible for freight costs to return the product. Please contact us to have a return authorization number (RA#) assigned before shipping. Once obtained, please write the RA# number clearly on the outside of the box, and include a copy of the RA form and your original invoice inside. Items returned without an RA# may be refused, assessed a processing fee, or be ineligible for return and shipped back to the customer at their expense. We recommend you ship your return back to us via UPS, USPS Priority, or Fed Ex, and that you retain your tracking number. For items shipped via USPS, we recommend sending with a verification signature required. Atomic-Moto assumes no responsibility or liability for lost or damaged return shipments. Hard Parts, Tools, Chemicals, and Electrical Items Because of their specific construction and packaging, these items have additional return criteria:
Warranty Returns We sell only high-quality items, but sometimes, "stuff happens". If you experience a problem with your item, and feel it is defective in some way, please contact us immediately. Please note that warranty processing is subject to the manufacturer's discretion, and Atomic-Moto assumes no warranty for defective items or their shipping. If you have any questions regarding a return, please contact us at Atomic Moto. |
541-728-0690
