Orders totaling over $120 in merchandise receive free Ground shipping within the lower 48 US States. Alaska, Hawaii, Puerto Rico, APO Military addresses, and international orders are not covered under this policy. In some cases, items that require special packing or oversize items may require additional shipping fees, however, we try avoid this if possible. Please note we cannot ship to a PO box; a valid street address must be given.
Damage claims are the responsibility of the shipping carrier, and Atomic-Moto assumes no responsibility for items damaged, lost, or stolen during shipping. If your shipment arrives with package or product damage, please take the following steps:
- If possible, tell the shipping person to note it before you sign.
- Take photos of the damage.
- Contact us ASAP.
- Contact the Shipper ASAP.
However, we will do our best to assist with your claim. Please contact us immediately if you have any issues arising during shipping.
For information on our international shipping, please click HERE.
Most of our items are shipped from our facility in Bend, Oregon. Items will ship within 48 hours (when possible) or within the availability info given for each individual product. IF an order will take longer than 48 hours to ship, we will contact you to notify you of this. We carry lots of inventory in our Bend facility, but inventory varies based on season, sales volume, manufacturer availability, etc. Orders with multiple items will be consolidated and shipped together, in one shipment, regardless of varying availability.
In some cases, depending on availability, season, or geographic location, we may need to bring in additional stock to fill your order, or to drop-ship it from the vendor directly.
Right to Refuse or Cancel Orders
We reserve the right to refuse or cancel an order for any reason, including incorrect address information, limited inventory available for purchase, product detail inaccuracies, pricing errors, problems during our efforts to avoid fraud, or especially if you are rude or abusive to our staff.
Items Out of Stock
In cases where an item is out of stock from BOTH us and our vendors, we will either contact you to discuss delivery options or refund your order. If you want to wait for your item, we can leave your order open if you choose.
We do our best to have the lowest prices. However, prices can and often do change. Please note the following terms and conditions regarding Atomic-Moto pricing:
- Prices are subject to change without notice.
- We reserve the right to cancel and / or refuse any orders containing pricing errors, with no further obligations to you, even after receipt of an order confirmation. In these cases we will issue a full refund.
- If the price on our website is reduced, we will refund you the difference if it is within 7 days.
We do not price match, however we do make mistakes. If you feel there is a pricing error or inconsistency, please contact us and we will try to resolve it. If we do find an error, we will credit or discount your order $10 as a thanks.